Customer Success Manager (Credit & Collections Management) H/F

Description du poste :

About Sidetrade and its amazing Customer Success team:

Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform digitizes the financial customer journey, empowering CFOs to secure and accelerate cash flow generation. Recognized as a leader in Gartner’s Magic Quadrant for two consecutive years, Sidetrade fosters a culture of innovation, collaboration, and customer-centricity from its headquarters in Europe and North America.

If this all sounds good and you want to make an impact in a dynamic, rewarding, hyper growth company, Sidetrade is the place for you! Come and join us on this exciting journey as our next Customer Success Manager!

Requirements:

As a Customer Success Manager, you’ll be in charge of a portfolio of our enterprise clients – driving adoption and outcomes leading to renewals, expansion, and advocacy.

What You’ll Be Doing:
-Be the main point of contact between the company and a set of named enterprise accounts
-Provide insights to customers to ensure that they get the most out of the Sidetrade solution(s) they use
-Be the voice of the customer when dealing with the Product Management, Professional Services and Support teams
-Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
-Identify upsell and cross sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities
-Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops

Déplacements :

Oui

Langues :

Français et Anglais

Informatique :

Excel, Tableau, PowerBI

Profil :

What you will bring to the role: -8+ years of experience as a Credit Manager in large organizations -Ability to manage a portfolio of enterprise clients with projects running simultaneously -Strong client facing skills -Excellent time management skills -Excellent presentation skills, both verbal and written communication -Good knowledge of Receivables Management technology -Success working in a fast-paced environment with a rapidly growing company -Bachelor's or Master's degree in Finance, Business Administration, Economics or relevant field -Fluent in English & French -Open to some travel to meet with customers At Sidetrade, we cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace.